Office Policies

Dental Insurance

Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer. An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than the estimate you will be responsible for the difference. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

Missed/Cancelled/Rescheduled Appointments

In booking appointments, our office reserves time exclusively for you. 48 hours prior to your appointment, our office will exert our best efforts to provide you with a courtesy call or message. However, it is ultimately your responsibility to remember and keep your appointment time, whether or not we are able to reach you. If, for any reason, you are unable to keep your appointment, please give us 48 hours’ notice, so that we may offer that time to another patient in need of care. Appointment broken with less than 48 hours’ notice will be considered a missed appointment. Out of consideration to our patients, we will allow 2 missed/broken/rescheduled appointments per family. After that, you will be charged a cancellation fee that must be paid prior to booking any further appointments. The amount of this fee will be based on the amount of time booked, history of broken appointments and the type of appointment.